A former Apple employee revealed a previously unheard-of policy from Apple regarding customer service. Accordingly, company employees, who treat them well limited number of customers They can perform an expensive repair free of charge to reward them, or replace the customer’s device with a new one if needed.

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Empowerment from Apple to reward “kind and good” customers

Former Apple employee, who announced Apple’s policy described as confidential with a video he shared on TikTok, is the kind and good customers of the staff. to reward He said he was enthusiastic. This approach is predicted to point to a secret Apple policy that allows employees to repair or replace iPhones for free within a certain quota.

Applehas made such moves in the name of user satisfaction before. Such that, among those reflected in the positive user experiences, devices whose warranty expired are repaired free of charge and some devices are was changed There were situations such as.


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