Thrones hearts with their touch phones in our country Nokiahas turned to the telecommunications side in recent years. It produces software solutions and hardware for communication technologies. The majority of the Organization continues from Turkey.
In 2005 In Istanbul the established Nokia Technical Support Center or in English Nokia TAC (Technical Assistance Center) today, Nokia offers technical support services to customers in 100 different countries. Among the supported companies, there are also companies that are the leaders of global communication.
Nokia TAC, In 2005 When it was founded, it consisted of an engineering team of 5 people. Nowadays Over 50 serves with engineers, managers and consultants. The Nokia TAC team consists of people who can speak English at an advanced level, and have expertise and product certificates in different fields of information and communication technologies.
Nokia Country Manager for Turkey Free Erzincan His article on Nokia TAC is as follows:
Information and communication technologies are present in all areas of our lives with their endless and multi-layered structure. Nokia as the world’s communications pioneer, a full 30 years in Turkey, we play a role until the end of the first steps to the users of these technologies. One of the giants of the world’s largest investment in Turkey is situated in Istanbul GTAC. Important companies from all over the world and from different sectors, with whom Nokia is a solution partner, apply to the TAC Technical Support Center, which is run entirely from Istanbul and consists of 50 Turkish engineers, when they encounter a problem that they cannot solve.
Establishing a throne in our country with its push-button phones, Nokia has turned to the telecommunications side in recent years. It produces software solutions and hardware for communication technologies. The majority of the Organization continues from Turkey.
Established in Istanbul in 2005, the Nokia Technical Support Center, or the English name Nokia TAC (Technical Assistance Center), today offers technical support services to Nokia’s customers in 100 different countries. Among the supported companies, there are also companies that are the leaders of global communication.
When Nokia TAC was founded in 2005, it consisted of a 5-person engineering team. Today, it serves with more than 50 engineers, managers and consultants. The Nokia TAC team consists of people who can speak English at an advanced level, and have expertise and product certificates in different fields of information and communication technologies.
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Information and communication technologies are present in every aspect of our lives with its vast and multi-layered structure. Nokia as the world’s communications pioneer, a full 30 years in Turkey, we play a role until the end of the first steps to the users of these technologies. One of the giants of the world’s largest investment in Turkey is situated in Istanbul GTAC. Important companies from all over the world and from different sectors, with whom Nokia is a solution partner, apply to the TAC Technical Support Center, which is run entirely from Istanbul and consists of 50 Turkish engineers, when they encounter a problem that they cannot solve.
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Nokia TAC engineers support their customers in technical matters. When customers see a problem with their network and can’t fix it, they rely on Nokia support engineers to identify and solve the root cause. Since the products supported by Nokia TAC are IP / MPLS routers, they are usually located in central locations and see very important services. Any problem could potentially affect the entire city or, in some cases, the entire country. We work on SLAs (service level agreements) that were previously agreed with the customers, and there are very limited precise time targets for each problem.
Especially in Europe, the Middle East and all over the world, including Africa, the company over 300 conducts a business partnership with Nokia, they encounter a problem or crisis can not solve on their own campus, located in Turkey, referring to the support of Nokia GTAC team. The Nokia GTAC team solves more than 8,000 problems from hundreds of international companies each year.
Nobody is calling these engineers for sake!
Ezgi Küşüm, who has been in high management in GTAC for many years, said, “There is an analogy we love very much at TAC, working here is like working in the emergency room. It begins with the analogy that urgently awaiting solutions and critical problems come to us 24/7 ”.
The well-equipped engineers of this team are the first to contact more than 300 companies when they encounter a problem… As the timing of network problems is unpredictable, Nokia TAC supports its customers 24/7, with approximately 50% of all cases reported outside of working hours. Nokia TAC’s customer satisfaction performance over the last 3 years is over 90%.
As technology becomes more sophisticated, large companies increasingly rely on telecommunications and network operations to maintain their connections and stay connected with the job market. A telecom network has a very large and complex structure that includes many network nodes, flexible and complex access channels, and various communication protocols. Technical support representatives at Nokia GTAC answer incoming phone calls or messages and troubleshoot customers’ technical issues. Telecommunications Support Technicians provide technical support to end users every day for radio, fiber, microwave and other telecommunication equipment. His responsibilities include troubleshooting, maintenance, installation and general inspection of data and telecom equipment. Excellent 24/7 problem resolution support truly adds value to the solutions provided by Nokia worldwide, giving our customers the assurance that any issues will be resolved as quickly as possible.
“As you can imagine, our job is a high stress job. Summing up the situation with the joke, Caner Ünal adds: “Our main job is actually only the complaints we receive when something goes wrong. Obviously, besides very good technical skills, we also need very good communication and social skills. We must always remain calm, and in some cases we may need to calm our customers. This also includes working with many different cultures and technical levels that require very good communication skills. In parallel, it may require us to gather the necessary technical information, to communicate and cooperate with different teams (technical teams or customer representatives) in order to provide the best service. Many vital issues such as reporting interruptions and problems to senior management, updating support requests, tracking parts replacement are under our responsibility.
Özgür Karaman, one of the managers of the team, explains his personal development journey as follows: “I joined Nokia in 2007 as a TAC engineer. Except for 3 years in the design team, I was a part of TAC in different positions (Engineer, Consultant, Manager). TAC transformed me from a young engineer to a specialist engineer, helped me develop with both technical and social skills, and allowed me to work with many different people around the world. In short, my journey to TAC has given me endless chances to grow and will continue to offer many opportunities to young, bright Turkish engineers, because we are a family here and everyone knows the seriousness of our contributions to communication around the world. “
If he wants to emphasize that all of these skilled engineers, seen since February in Turkey, and despite the Covidien-19 processes affecting the foundation of all his life’s work, the services they offer their customers live at all without a glitch.
If Turkey after 30 years of living the pride of completing Nokia Country Manager for Turkey Free Erzincan they want to further expand Nokia TAC team in Turkey in the coming period, both employed right’m creating growth in Turkey, as well as in the field of international information and communication technologies in Turkey more He noted that they aim to have a say.
Nokia’s Turkey customers Turkcell Core Network Planning Director Mehmet Erkul about Nokia TAC services they receive has the following assessment: “I found Nokia’s IP GTAC project in the first team of experts who pioneered the establishment in Turkey. As a leading engineer back then, I really enjoyed working hard with passion to make this project successful. Now I am proud and delighted to witness continuous growth and success as a customer. Technical support is an integral part of product quality and a critical decision factor. Nokia GTAC formation, which provides superior service from Istanbul to the whole world, is definitely a very good example of such a quality factor.
Nokia’s long years serves customers in Turk Telecom, Network Operations Director İbrahim Şimşek, Nokia IP GTAC team activities in Turkey, says since the first day they followed carefully. Şimşek continues his words as follows: “We have been working in a strong cooperation with the Nokia IP GTAC team for many years. Uninterrupted and high quality operation of the widespread IP network system we have as Türk Telekom is of critical importance. In this sense, we are happy to have the team ready to intervene at any time to provide the support we may need for Nokia products on time. We are also pleased that the GTAC team is a school that has been producing well-trained Turkish engineers for years and brings competent personnel to the telecommunications sector. “
The Vodafone Turkey Hard Technology Director Erdal Dursun, “Vodafone Turkey, Nokia with 2 years of ongoing we have a successful cooperation” he says and adds: “7/24 Infrastructure of our our suppliers in terms of continuous and smooth operation of the playback of our vital. In this context, Nokia’s Global Technical Assistance Center to open in Turkey was a pleasing development for us. In case of any problem in the system, we can get support directly from Turkish engineers in our own language and instantly. We thank the Nokia engineers for the high quality and fast support. ”
Nokia’s past one of the best examples of value-added investments to Turkey in 30 years, which GTAC team and successful Turkish engineers, in terms of pandemic continues to provide superior service to corporate giants from all over the world.